I had a nail appointment with Dev and she turned out to be one of the most unprofessional people I have ever experienced. First of all, she let me know that her price was $30. Which wouldn’t have been a problem had she not posted on all of her social media sites that her price would be going to that starting November 1st (and my appointment was in September). When I asked her about this, she insisted that she had been telling all of her old clients that her prices would be going up and that I would have to pay her new price. Basically she was trying to pull a fast one on a new customer, got caught, and couldn’t just own up to it. Secondly, when I had to cancel my appointment due to an emergency and sent her a message asking to reschedule I didn’t hear anything back. I had heard from other customers of hers that she “gets moody like that,” but this really took the cake. For a girl who is trying to establish herself at a salon and in such a small town like Reno where word certainly gets around about how you treat people, she sure treats prospective customers like she could care less about them.

I am really fed up with this salon. I bought a Groupon nearly a year ago for a haircut and deep conditioning, thinking it was a good deal. However, I have tried to call Megan Gonzales several times for services, with no answer. I have also called the salon directly, and again several times with no answer. It is impossible to get ahold of these stupid cosmetology school graduates. I feel like they are avoiding giving me the services I have already paid for. I would never, never recommend this salon to anyone. I have actually been telling others how horrible the service is, even before you walk in the door. seriously, get a receptionist.

Finally...a nail artist! Desaray is the one I had been looking for ever for. Coming here is like relaxing at your BF's. You should give her a try if you are looking for a quick oasis in the afternoon.