If any business makes a verbal promise and then does not honor that verbal promise. This is called: ( Breach of verbal promise ) . So this is recognized as a violation of : California Labor Code: 920. A certain female Hispanic adult working the front as customer service : A. K. A. O , or A,K, A. M . The name, may start with a : O or M. The female subject promised the customer he purchased the Viper Car alarm , this would be a life time warranty . A life time warranty on parts and labor. This is not what the very cheap receipt says. The receipt is normal. Any place that installs parts. All parts are covered for one year warranty. I do hope this is not some mom and pop operation? Now another thing if this questionable establishment is honest ? If they charge any customer for a new car alarm , they she ask the paying customer if he or she wants the old one that just came out. Why ? Because some cheap disgusting alarm companies will put a temp fix job on the car alarm you have and , never have provided you with a new alarm at all. This is a new business. If they do customers wrong , it will not last long. Now if the female working at customer service promised a customer a life time warranty on the Viper Car Alarm , this should be on the : Receipt. It should also be written : Life time warranty on parts for the car alarm. Before customer went here they noticed some write up's of bad customer service. Plus: Why does it take four hours for a top mechanic to install a car alarm and supposedly remove a re-existing car alarm. Note: You as a customer should not have to go back here and beg on you're knees for the car alarm removed to be given to you. You should not have to beg for them to put it on the legitimate receipt : LIFE TIME WARRANTY : On Viper Car Alarm. This is the case now. Plus: If you call . They put you on hold. This is a establishment is very shady . Go some where else. Don't make the mistake we did. We will perhaps have none stop problems with this car alarm. They will avoid our phone calls. Or if we bring it back possibly their tech will damage other areas for you as a customer complaining . Calif. Labor Code: 6310. Then they will avoid you and you're issue completely . Calif. Labor Code: 6310. Retaliation for making a complaint.