Replaced Hot Water Heater. Price quoted was higher than others in the area but one expects to pay more for a larger company as I was told by a company representative. Unit installed was dented. Pictures were taken and I agreed to have the unit installed,( would have been without hot water if I wouldn't have agreed ) and asked for some consideration from the area manager after he examined the pictures taken. After a week of not hearing, I called the office explaining the situation. I was told that they never heard anything about it but they would contact Jesse the tech and get back to me. The service date was 5/24/16 the call I made was on 5/31/2016 and today is June 10th. I have yet to hear from them, except for a post card expressing appreciation for our business. The card triggered this review. Truth be known I would have just accepted an acknowledgement