After almost 17yrs as a customer I AM DONE. My mom took my wifes car to get a spin & rotate. Due to an alignment issue a front tire was too worn to be serviced. 4 new tires were needed (AWD SUV).They took the car home and notified my wife of the tire choices.Options were for tires & alignment at either (apprx) $650 or $1200 and my wife told my parents to get the good tires.They got the car back to the dealer just before closing and indicated my wife needed to pick up the car around 10am.I find out about all this late in the evening and stop at the dealer on the way home (they are closed and it was after 8pm) and drop a note through the door to not install ANY tires until they contact me because that was not the tire option we wanted.Not sure when they opened but never got a call. Called them at 8:44am and talked to Jack. He said he already put the tires on because they were told to get the car ready for morning pickup (I had not been told she had requested to have it done early, OK my bad)....Well, OK if you were supposed to get it done early & you already have the tires on then finish it up so she can pick it up as requested.I get a call that afternoon from Jack that the car is ready. WTH?Why wasn't it done that morning like they promised?Jack said that he had to wait and talk to me because of the note I left so they didn't have time to finish it that morning. Then he adds that he called me at 7:15am that morning and left me a voicemail.I verified they had the correct number (my cell phone). I verified on my cell that there was NO missed call and NO voicemail. Logged into my cell account online and checked... First call that day was ME calling them.I explained I did not want those tires, I in fact hadn't wanted to buy tires this week and would have only got the cheaper option. The ONLY reason I had said to go ahead was to have the car ready on time!Jack states that since they already mounted the new tires, if I make any changes they are going to charge for the mount/unmount.The fact that they FAILED to have the car ready as promised is irelevant. REALLY? And they lied about contacting me but used that as the excuse to not have it done on time.Now I'm pissed. I don't want to EVER spend money at Les Schwab again.I told them they can keep their tires, put the originals back on and don't even bother to balance because it's going to ANY other company for new tires.The hundred dollars for alignment I understand.The additional $200 for mounting/remounting was just another slap in the face.They failed to have the car ready as promised, blamed it on me and LIED about calling me (I have the phone records that PROVE he didn't call!) and then screws us out of $200 to NOT sell us tires.Congratulations, your company just lost our entire families business. Additionally I WILL go out of my way to tell EVERYONE about the complete lack of ethics and customer service at your business!

I had to get our 2012 dodge diesel's front end aligned and the locally owned perfection tire store was booked for days. So giving the les schwab rathdrum store a chance (since they could get me in the same day) I had them align our truck. I had my wife take it to them cause I wasnt available. They get to our truck and my wife watches the guy leave the parking lot in our truck, they didnt mention to her they "needed" to do this so she texted me "they just drove off in our truck?' I immediately called to ask what was going on and the girl on the phone said they do this every time. I informed her (very irritated) that I have never had any store drive my truck away and especially do it without first informing me they were going to! She put me on with the guy from the shop who told me they have always done this, well the last 6 years. I said hmm ok and we hung up. When it was done they were RUDE to my wife and parked the truck far away. NEVER AGAIN will we be back to that store!

Honestly I cant even give them one star. Went in to get tire patched at 120 pm the person at the counter told me 45 min. After 1 hr and 20 min I asked how much longer would it be till they get to me, the girl behind the counter told me another 45 min. REALLY I said. Then she replied we still have a another tire repair from 12;30 they haven't gotten too yet and one other repair till they get to me. I went and sat down and thought about it. Then went back to counter and asked for my car keys and said I cant wait 3 hrs + to get tire fixed. They seem to push other things in front of you if they are making more money then what you are having done. When I left Les Schwab they had one car in the stall and looked like they were doing nothing! I went to Perfection Tire down the street and got my tire Patched in 18 min flat! Way to go Perfection Tire Rathdrum Id you won my service! If you chose to get work done at Les Schwab and they tell you 45 min ask them if they guarantee with in one hr!