called with a non working mower. Explained the issue. tech said "I know exactly the issue!". paid over $100 to her & mower worked one time afterward. after several calls to her (with numerous suggestions over the phone--not a return visit god forbid) she just said, "its the carb & it will cost more than the value of the mower. she could have saved me the time , money & annoyance if she said that up front. would not recommend this company