The number one reason I use Alamo is because of their self serve kiosk. I can get in and out in a few minutes. It may cost a little more than other rental agencies but the time and aggravation I save is worth it to me. I don't think I'll ever use another company as long as Alamo keeps up the good work.

Good experience overall. This particular location (RDU) was a bit disorganized and understaffed but the process was much easier and quicker than with other car rental service companies.

Very good experience with Alamo, except i could not contact the local location where i was to return the car (at CLT), after many attempts by the Alamo toll free number to ring through to them, and my own attempts. When i called the toll free # and pressed the option to get directions to return the car, the man said he couldnt help me with that. The return location address he gave me was incorrect, and thus my mapquest led me astray -- the return location was acdtually within the airport. Otherwise things went well, but it's important to be given a local number to contact for this very reason, and even when i left a voice mail at the local #, they never called back. Very frustrating. Better leave early if you're booking a one way rental and havent been to that location before, leave time to be misled.

Overall, Alamo is a good rental company. Newer vehicles, good service, shuttle to and from RDU. Unfortunately, one bad apple can spoil a good experience and reflect badly on the company - and earn only a 3 star rating for this review. Renters with full coverage personal auto insurance are covered in a rental. However, one rogue Alamo agent failed to disclose that fact, instead forcing Alamos auto insurance on me at check in. I freaked when I saw the bill for a discounted rate rental! I'm betting the company has had prior complaints about this guy, and the manager I lodged a complaint with quickly remedied the situation. The takeaway is to not allow this situation to occur the next time you rent. Save yourself the panic of seeing a crazy bill by knowing your rights ahead of time. Contact your insurance agent prior to renting a car to understand your personal coverage in a rental car!

I had a wonderful experience with Alamo! Speedy and courteous service, reliable vehicles and freedom to choose your own car...couldn't ask for anything better! Just wish I could've parked my car at their location...but you can't do that with any rental company at RDU. Will definitely use them again! :)