These guys really helped me out.

I've been a customer of Icon for over 3 years. At the beginning they seemed a little unorganized, but I have had several interactions with them in the past 24 months and they are on top of their game (the customer service girl told me they are under new management). What I am most impressed with is that both times I need to replace a faulty sensor they did it free of charge. When I was with ADT they charge me over $150 to replace a sensor.

These guys are crooks!! I had called the customer service to cancel my contract four months before the expiration of my three-year contract with them. They insisted that I have to send a letter within two weeks before the expiration date. I had spoken to two of them on separate occasions and was advised the same. I sent the cancellation letter 10 days before the expiration date only to be told that my contract has already been renewed and can not be cancelled for another year. These folks will tell any lie to leech unto their dwindling customer base, And when you need them, they are no where to be found. I regret doing business with them and will not make that mistake again.

They do don't live up to there salesman... we two years into our three contract and have nothing but trouble. They don't warranty anything-or fix anything. They over charge and are dishonest. It is not a good company to be involved with... they only add frustration into your life--not security!

Frighteningly fraudulent! Everything is a lie or a half truth from the minute they knock on your door. These people came offering us a free security system with contract, it sounded good and everything seemed legitimate until a few months later when we found out no one was actually monitoring us. Shortly after that we discovered that they weren't even in compliance with city laws which require a security guard to respond to an alarm before police are summoned! They didn't contract, nor did they have intentions of contracting with a security company. When I asked management about this I was told that, after speaking with the Salt Lake City Police department he had learned that this was a new law and he was doing what he could to fix the problem. I called the SLCPD and was told the law had been in place for aprox. 10 years! DO NOT USE THIS COMPANY!!!! I would have given them 0 stars but the system wouldn't let me. If you don't believe me check them out at your local BBB.

This company is not a good company at all. The customer service rep are rude and if you make any changes to your account they want to restart your contract. My advice please do not use this company their website is not running so that tells you alot about the company.

they are on time and if they are going to be a little late they always call you. Their techs are very knowledgable and it is good service for your money. I highly recommend them.