Frank always deals very fairly with his customers. I only know him from on a walk-in to his shop basis I had never met him before that, but now I don't trust anyone else in Provo with my car without first consulting him. He is honest in his work he fixes what needs to be fixed and that is it, he doesn't "make up" other problems or add hidden service fees. He always gives accurate estimates and the bill is always under or at the price he quotes me. I would recommend his shop to anyone! Also he is a "little guy" and has and runs his own business personally which I support, trustentd respect far more than any chain store.