This was my personal first experience at this store. Although, my husband has gone successfully multiple times. I read the reviews and my experience today was vastly different. However, i had called ahead to ensure that I was able to purchase what I needed. I spoke with Shanon Derr, and I received excellent quality customer service. This individual took the time to carry the display cargo carrier out to my van to ensure that it fit on the rack with cross bars. We discussed work arounds if it didn't fit. He removed the new carrier from the box to also ensure that all the additional latching mechanisms were included and helped to fit it in my honda odyssey 2012. He gave me the rebate paperwork, mentioned that it would be easier to file online, but also gave me a copy receipt just in case the online process did not work easily. Again, I found this specific sales associate offer exceptional customer service. If you are going to look for accessories, i would suggest calling ahead and asking for him!

It always seems like they always get you for something. I had a waranty on my tire they told me it wasnt that tire and there is nothing they can do if the guy entered the wrong tire.This time they dont have the tire in stock so I have to of course pay for a more expensive one even though they acknowledged it was under warranty this time.If it wasnt an emergency and near my house no way in hell would I ever come here.RIP OFF

STAY CLEAR, THIS STOREGIVES THE CHAIN A BAD NAME

call better business bureau, service desk dishonest as hell, mechanics run up repair, someone STOP THIS!

I took my wife's vehicle to this location for inspection and the service manager calls and say I have 2 bad wheel cylinders that it would be $348.00 to replace them now I did a pre inspection before I took it in and everything was fine needless to say nothing was wrong and they had complete ignorantd when showed and told they were wrong WATCH OUT FOR FRAUD with these guys

I absolutely dread giving this Pepboys business. I keep giving them chances to redeem themselves but i'm almost always disappointed. They spend a lot of money marketing what the deals and sales are but in the end there's always some other charge they get you for that negates any kind of possible savings. The work is never done in a timely matter, even with simple and easy tasks.



I brought in my flat tire that needed a repair, a service they said would be free for rewards members. Which it was, what they don't tell you that you still need to pay $15 for the tire balance. After dropping off the tired and being told it would take an hour to fix, I had to call the shop myself an hour and half later to check the status. They told me they were done with the repair and didn't have time to install the tire for me; I could take just the tire and install it myself or I could come back in the morning. I elected to come back since I wanted to get my tired rotated. I came back the following morning and waited another hour to have my tires rotated. I stood in the waiting room watching the mechanic walk around talk to random people who passed by and basically waste both our times. With the resources he had available, the tire rotation should have taken 15 mins max.



Jump to a few days later when I actually have a chance to drive my car on the highway, my steering wheel is a shaky mess. I can only imagine that my tire did not even get balanced correctly. When I called the store to explain what happened, the person on the phone, "Bill" told me to bring in my vehicle so I may pay to have the rest of my tires balanced as well; because some how it's my fault. My vehicle drove fine even with the spare before doing business with them.



As a side note, Bradley's Tire charge only $7.50 for a tire balance.