Do not shop with them....HORRIBLE CUSTOMER SERVICE FROM MIKE (owner manager or whoever that is).I have been a very loyal customer of Universal and I have purchased so many products over the years. Just to put in perspective what type of buyer i am:Since 2014 i spent: $3800 and $1500 (last 12 months). All returns excluded and they are a very minor percentage of my overall purchases.Sometimes when I shop, I will put a few items in my shopping basket considering that the store doesn't always carry those products on floor and it's hard to tell which size will fit me. So I will often times purchase items of various colors and sizes and return the ones that don't fit me.Except that today as I placed a few orders for various shoes (5 pairs of shoes at $150/each varying in sizes and colors and some ring pliers for $18 was planning on buying) and I receive voicemail from Mike who told me that he had reviewed my purchase history and said that it would be a "waste of time" (I am not kidding you) for them to be fetching and returning products for me because it was time intensive (as if me trying those out an the store would have been any worse specially considering that now your sales associate has to help me instead of being given the luxury to fetch those products from an online pickup order).As I was writing this email I decide to just call and speak to the supervisor who happened to be Mike that day. So I explained how insane his request was coming from an online store, Mike Just didn't understand my point despite my various attempts (with me speaking very politely thinking Mike might get it) and the phone call somehow dropped off midway our discussion (i waited for a solid 30 mins thinking that Mike wouldn't want to leave such conversation midway), my online order was also cancelled (not by me and without my request) and I never heard back from the dropped phone call. So let's just look at another angle (for the business savvy folks) I was planning on buying a very expensive Mtb shoes on my lunch break @$150 (full ticket price) plus another $20 item for a total cost of $170. Let's assume now it takes an incredible long time (1 hour) to fetch those shoes from your shelves and another day 10 mins for the return (70 mins total). So $170/1.167 hr=$101.2/hour worth of wage: with that it' pretty clear you would have made a profit despite all of that effort to fetch stuff off your shelves. But that profit won't be realized because instead I will buy the shoes elsewhere.Lastly, before you harass your customers for their "terrible" intentions of buying your products you may want to review your return policy because nowhere in your policy you have a clause for not allowing such type of returns which means you have no grounds to be making such phone calls. Anyhow, if you shop there be sure to know they DO NOT like you to overbuy products because Mike thinks it's a waste of time to fetch those products for you.