What I am wondering is if anyone has had a good experience with this company? Have they changed any of their policies over the years?Annie | http://www.a-1tv.com

DON'T USE THIS COMPANY--you will regret it. I took a DVD player in to be repaired in September and made the required deposit which was to be applied toward the repair. I was told it would take two weeks to get the part, and just one day for repairs after the part came in. After two months of varied excuses (can't locate the part, it's on backorder, tryng another supplier, found a supplier, part will be in next week, should be ready in a couple of days, etc), I went to pick up the unrepaired DVD player after being assured I would get my deposit back (I was told the manager had approved the refund). I had not requested the refund, it was offered--twice. This seemed completely reasonable, since they could not provide the service they advertised. When I picked up the DVD player, the manager was busy, and I was told the refund could not be done at that time, but it would be done later today. Three phone calls later I was told by the manager that he would NEVER refund a deposit, and his men would never say that they would refund a deposit, and under no circumstances would he refund my deposit. I have reported this company to the Better Business Bureau.

This company is terrible! After 3 weeks they still have not fixed my stove!!! They are have messed up at every step and their customer service has been horrible. STAY AWAY!!

Called Pioneer USA to check on the closest authorized service center in the Salem-Portland, OR area. I got the worst tech around.I had a snap-popping noise in the headphone section. It cost me $185 to fix this but it took 3, one hundred miles trips to get it done plus 6 hours of my life (driving) and $92.40 for gas.All this & the tech savage my $1000 Pioneer. He hit the front LCD display with a screw driver point. Scratched the front face below the door. Replace the case cover on wrong and bent it up in several places. He let the screw driver slip 3 times & scratched the paint around the mounting screws. On left-side he left a large scratch. He fixed it once but didn't, replaced wrong part. Fixed it again but didn't. Tried to convince me it was working, a BS artist. I found the Pioneer decoder section was completely non-functional. Returned to repair & fix the damaged he caused. Management looked at the unit and said bad luck but we're doing nothing for you.

I have a large flat panel tv that was having problems with the HDMI port, I took my tv to Sharper Video and Audio where their policy is to take a $50 deposit that will go towards repair if and only if you get the repair done. Knowing the cause and solution to my problem, I asked the man at the counter to tell me how much the part would be so that i could decide if it was even worth giving the $50 for the tech to look at the tv. The gentleman informed me that he could not because they would have to open the tv to get the part number. I guess he forgot that its easy enough to look at the model number of the tv and figure out what parts are in it. Sure enough 2 days later I got a call saying it was a $350+ job with the part I thought to be the cause being what needed to be repaired. After losing my $50 and picking up my tv, I got it home to find that their repair tech did not assemble the tv correctly. So now instead of having a dysfunctional HDMI port I have no sound on any port and a bu