First, the service is ridiculously bad. Every time I went to this place (which wasn't very many because of these reasons), I would walk in and stand by the counter waiting for 5 minutes for someone to acknowledge I was even there - with NOBODY else in line, only 2-4 people eating in the lobby, and 2 so-called employees chatting it up behind the counter 3 feet away. They force you to be the a-hole and interrupt their conversation to ask them to do their job.



The real reason for my review is why I will never step foot in this place again. I ordered a pizza by phone and was told to pick it up in about 20 min. So I get there about 25-min later and of course, waited at the counter for several minutes for somebody to ask me if I needed help. When I told them I was there for a pickup order, they hadn't even made it yet and I had to tell them a second time what I wanted because they lost the ticket. So again I waited in the lobby while they made my pizza and several others. As my pizza finished baking, I saw the employee take it from the oven and put it in a box, AND GIVE IT TO ANOTHER CUSTOMER WHO CAME IN AFTER ME. I was baffled and didn't say anything at first because a) maybe we ordered the same pizza, b) maybe I mistook someone's pizza for mine as they went into the oven - either way, I gave them the benefit of the doubt (they're getting paid to do their job, right?). I waited about another 10 minutes and then watched as they placed another pizza in a box, entirely different from anything I ordered, and then handed it to me. I opened the box and told them that this is not what I ordered. They reluctantly checked my new ticket and found that it was NOT my pizza. They then talked amongst themselves for a minute when one of them ran to the phone and made a call. It turns out, they had indeed given my pizza to the other customer (who had arrived early anyways) and I had received hers.



Now, it's already an extremely frustrating situation and a complete waste of time, but here is where it just gets gross. They had called the other customer to let her know she had the wrong pizza (which she had already discovered and was on her way back) and when she arrived, they gave her the pizza they had tried to give to me, and then GAVE ME THE PIZZA SHE HAD ALREADY TAKEN HOME!! They basically said "Here ya go" with no apologies or signs of realizations as to what they just did and what kind of health codes they violated. I took the pizza and threw it in the nearest trash outside and went home. I was absolutely speechless.This place is disgusting in every way. The employees are trashy and I get better service at the DMV. I will be posting this same review on every ratings site I can find and will be contacting the Health Department regarding the issue.



DO NOT EAT HERE!

I absolutely love the pizza here. The sauce is perfect, the cheese is real and plentiful, the toppings fresh. The worst day at Escape is still better than the best day at any of the other pizza places in the area. We moved out of the neighborhood, but still drive there from across town when we want Pizza for dinner.

This place has GREAT pizza. The place is small, and really busy, so I normally get it to go, but I don't think you will find a better place for having New York style pizza. I am from the North East, so a bit of a pizza snob, and I think this place awesome.