Having been with this agent (actually began with Cox Sr.) for OVER 20 years, I forgave the faux pas about 5 years ago when they missed a vital date (by one year) to lower my insurance costs and ate the difference. Finally about a year ago having needed more insurance I asked for callbacks and found myself without return messages so shopped around to change. It's been 6 months since switching away - and like pulling teeth to get any return insurance funding back from escrow. Was given lip-service like never before by them upon insisting we get our refund (due Sept. 5th). Had to write this after being treated rudely and unprofessionally by them. STAY FAR AWAY!

These guys are great, awesome customer service and they have the best rates around! They were able to get me the right coverage for me, at a competitive price and at the last minute too!