Wow! The customer service at this shop is ABOVE AND BEYOND any professional business I have ever used! My son attends the University of Portland, and lost his wallet and his phone completely died. I needed to get identification to him asap in order for him to get a new phone, and be able to get on a plane during Fall break. Well, UPS messed the entire delivery up, and wanted my son to Uber to their warehouse to pick this package up. The manager, Shane, was not going to allow this to happen. He contacted UPS, reminded them of THEIR error, and then sent one of his employees, Tahme, to pick the package up! But this isn’t it, folks! Then Tahme called me and said she would go TO The University of Portland, and take the package TO him! He was in class, so she took it to the mail room. But OH MY GOSH, these actions were so far above and beyond any expectation I would ever have of a company. I would recommend this business to anyone and everyone! They’re incredible, and saved me quite a bit of stress and money to get an Uber for him without him having a phone to schedule any of it. THANK YOU Copy Pilot! THANK YOU Shane and Tahme! I am forever grateful!