My boyfriend and I weren't sure if the shoes we'd picked were what we were looking for, but the salesman told us we could return the shoes after "a couple of weeks." When we tried to return them, the owner told us they only gave refunds within the first week after a purchase. When we tried to get a further explanation, he threatened to call the police if we didn't leave immediately. I can't even remember the last time I was treated so disrespectfully.

Do not shop here. I purchased a pair of Kumpfs here on sale last week. I expressed a question about the fit of the shoe at the store and the owner assured me they were a great fit. They were on sale for over $100.00. I expressed concerns about the fit at the store and he insisted they would be great. After wearing them at home for 20 minutes the buckle broke and I was walking out of the heel. In all fairness they did say final sale..when I called him to express my concerns..he accused me of deciding I didn't like the shoe, and said he would put more padding in it. I said I didn't want shoes that were too big stuffed with padding and he was extremely rude and basically said too bad. I can't think of a retail experience where anyone has ever been this rude and he basically wound up telling me to give the shoes to goodwill if I wasn't happy..so much for customer service!

Thirty years ago I had my sneakers resoled 3 times before they wore out. I had not been able to find a place that would fix the soles of my shoes to save landfill space (while living in Vermont or Salem, Oregon). A co-worker suggested Cobbler Bill's saying he could fix any shoe. She wore dress shoes and I am a sneaker/hiking boot type. It took me a year to get in there and I am delighted and show off my shoes to anyone interested. He put thin Vibram soles on my sneakers and thick Vibram soles on my hiking books. They even put soles on my favorite sandals!! They will experiment with all my favorite shoes, although they made me pay in advance the first time. I always pay in advance now because they give you 5% off.I will be bringing in my son's shoes next because I have almost cleaned out my closet and repaired all my favorite shoes I refused to throw away!