The store itself does a good job, but, by policy, they do not answer incoming calls. You have to call the main Kalamazoo number. Unfortunately, the people at this number don't have accurate information on what the store will accept. If you are going to donate a large item you need to stop at the store to see if they will asccept it. Otherwise, you risk having them say they cannot accept it after you haul it there.

The staff are very nice, very large selection and organized. On special sale days need all registers open. Sometimes the line is so long we leave without buying. They need to move items have too much crammed on the rack. I really miss the instore music (oldies), now it's one long sermon radio show. As a family we donate and purchase heavily at this location.

The people there working were very nice. I tried calling back to the store, no phone number on the receipt. I tried tracking them online to get their hours... the phone keeps ringing. I tracked down the number for the Burdick store... hours start at 8:30 am there.... phone keeps ringing... same with the Portage store... very discouraging.