HORRIBLE EXPERIENCE OVERALL- I guess it’s not just mothers with autistic children who receive bad experiences here… I went in to my appointment with a picture of the exact color and cut I wanted, I was looking for something new and exciting and figured an upscale salon would be an excellent place to go for something like that. I did not get anything I asked for; my color and cut were not even close to what I wanted. When I asked the stylist 3 times to please correct and cut my bangs as a picture showed she and the manager / head stylist recommended that I just flip them to the other side of my face… not cut and correct them?!?!? After applying a dark brown hair color (not even remotely close to the light red brown color I requested) dye was left all over my forehead, neck and ears in which I asked her multiple times to remove from my skin and after simply wiping the areas with a wet towel she recommended I go home and try using some alcohol to remove it (skin still stained the next day). My highlights were extremely sporadic and un-even and really brassy in color, which I specifically requested them to be a light blonde. When I expressed to the stylist that I was unhappy with the colors and cut she suggested I come back another time to fix it. In which I responded that would prefer them to be fixed right then. She then offered to apply a toner to try to reduce the brassy color in the highlights (which did not help). After that point she did not say a word to me had a bad attitude which was reflected in her facial expressions and body tone all of which made me extremely uncomfortable. After about 30 minutes of that I and asked her to stop as she was in the middle of blow drying my hair. When I called back the following day to speak with a manager (same man who helped suggest flipping my bangs to the other side in place of correcting them with a cut) he started by telling me how he had spoken with the stylist and me saying I wasn’t coming back made her feel defeated and I’m guessing that was her excuse for not wanting to fix it…? I was told they would only correct either the cut or color, but not both and that they were nice enough not to charge me the $30 in toner from the day before when they attempted to reduce the brassy color in my highlights. And I would not get a refund because I had already paid for the services. Horrible customer service and overall experience and I had to go somewhere else to get my hair re-colored and cut! Total waste of $135. I thought I’d give them a chance even after their unbelievable attitude towards a special needs child and its mother. I will never go there again nor would I recommend anyone else to go there unless they are one of my enemies that is.

I go to M Spa for many of my salon/spa needs. I have been seeing Jennifer Buck for my hair recently, and I am floored with how great of a job she does. She listens to my concerns and hair predicaments and always comes up with a creative and effective solution. My hair always looks natural, yet polished, and very healthy. I trust her 100% with my hair, which is a big deal considering my bad past experiences with other stylists at other salons. If you are in need of professional, reliable service with reasonable prices you need to try M Spa and request Jennifer!

Really terrible experience! Bought a gift certificate and couldn't get in for months---to the point that it expired--and the owner would not re-new or extend...and then wouldn't talk to me---$100's of dollars!!!!!!!!!!!!!!! Had to get the MI attorney general involved. Got a check from them months later with a letter from their attorney. REALLY UNPROFESSIONAL for someone who is in the "service" industry. Instead of the relaxing experience--it was a NIGHTMARE and a STRESS! The owner has no "compassion" or "desire to serve" her community---even while being paid! A HUGE AMOUNT! Take your million dollar building and give it to someone who actually cares about your reputation M SPA!!!! (The employees may be fine, but I feel sorry for them!)

I have been to the M Spa several times, a couple of them with a gift card. The massage therepists are great, while the amenities are just okay (not luxurious in any way). This last experience will likely be my last. I was given a gift card as a birthday gift and was looking forward to my 30 min massage and delux whirlpool pedicure.



The massage was fine and was followed by the pedi. I was expecting, as noted in their brochure, that the delux pedi included a reflexology massage - didn't happen. The pedicure was not at all relaxing and, for the lack of service (and personality), is way over priced.



When it was time to pay, I was told that the balance of my gift card could not be used toward the tips (nor can a credit/debit card). I found this to be absurd since the gift card is basically cash already in their hands. Not to mention the fact that I had been given enough to cover tip, which is how a gift of this nature should be given. I left there less relaxed than I went in - the exact opposite of how things should have worked out.



I have given them one star only because the massage therapists deserve a star, otherwise one star would seem too much. Whatever you do, DO NOT PURCHASE A GIFT CARD from this establishment. They have what is probably the most strict gift card policy in the business, and there is no flexability from the owner on this.

This is a great place to get a massage or get your hair done.