Take your pet here if you want a butcher job. Take your pet here if you want to be treated rudely when you complain. Forget about a refund, all they offer is another shot at making your dog look horrible. My poor Lillie didn't even smell like she'd been bathed - only shaved TO THE SKIN. She had razor burn from their treatment. Their excuse, she was matted. Not likely. Before & after photos are on the Google & Yahoo review sites.