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State DirectoryTotal Air & Heat Co.
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We are not comfortable until you are!
- Hours
- Regular Hours:
- Phone:
Main - 972-881-0020
- Address:
- 1408 O Ave Ste 100 Plano, TX 75074
- Email:
- Other Email:
- Link:
- Categories
- Furnaces-Heating, Air Conditioning Contractors & Systems, Air Conditioning Equipment & Systems, Air Conditioning Service & Repair, Furnace Repair & Cleaning, Furnaces Parts & Supplies, Heat Pumps, Heating Contractors & Specialties, Heating Equipment & Systems, Heating Equipment & Systems-Repairing
- Services / Products
- Equipment Parts & Replacement, H.V.A.C. Contractor, Air Conditioning Repair & Installation, Residential Heating & Cooling, Heating Repair & Installation, Preventative Maintenance, H.V.A.C. Services, Air Purifiers
- Payment Options
- Brands
- Trane, Trane/General Electric, trane
- Neighborhood
- Old Towne
- Accreditation
Trane Comfort Specialist
- Associations
- ACCA, BBB
General Info
Started business in 1957 by Fred Lauten. For 3 Generations Total Air & Heat Co. has been owned and operated by the Lauten family. We are focused on being "A Step Above the Rest". We do not use sub-contractors for our installations and pull permits as required by law. For Repairs: We offer a flat rate diagnostic fee which includes travel time. We quote you a flat rate repair cost before we proceed with repairs giving you peace of mind and no surprises. Employees are back ground checked, and drug tested. Fully insured. Proudly Serving Collin County and North Dallas. Specializing in indoor comfort, energy efficiency, service all brands, NATE Certified, Geothermal Heat Pump Certified, Water Source Heat Pump Certified, indoor air quality testing, duct leakage testing, Trane Comfort Specialist, duct cleaning
Contact Info
Reviews
DO NOT use. Service man came out to look at a/c broke our attic stairs left debris all over the floor did not even clean up, said he would send someone to fix it....24 hours later nothing except a nearly 7000.00 repair estitmate. And now the entire staircase fell down nearly hitting my daughter and her baby. I call to see when they are coming to fix it, they put me on hold and then tell me the service guy said my husband told him it was already broken and not to worry about it?? I will take my $7000.00 business elsewhere..not going to trust them with that if they lie about a small thing. VERY RUDE girls in office basically acting as if we are lying. I expect a refund 110.00 service call! I will be contacting the BBB as well. HORRIBLE CUSTOMER SERVICE!
We have used this company since 2003. They are always on time, pay attention to detail, always wears shoe covers, and are a pleasure to deal with. They installed 2 new systems for us in 2012. Our utility bills were cut in half and we have never been more comfortable. GREAT People = Great Company. Thank you, Total Air.
Robert did a great job. He came out when he said he would and offered us options on how to repair our Compressor and explained the differences. When deciding to go with the less expensive option, he confirmed that it would work as well as the other option. We found this company on the Good Contractors List and were very happy with the quality of service they provided.
Total Heat & Air is always responsive to our needs, and were especially helpful when our fan broke on the hottest day of the year. Derek arrived at 9 am. when we had been without a/c overnight. He had the parts that had been specially obtained to complete the repair and did so very efficiently. Conditions were extremely hot in our attic. I appreciate his efforts so much. He also checked our unit, changed the filter and explained the condition of our unit and possible options to maintain it. I will request Derek the next time I call for service.
Robert R. was awesome! He was knowledgeable, kind, honest, and prompt. All of the qualities that I was hoping for. He explained things clearly, and was just a genuine guy. I highly recommend this company. Thank you Robert!
07/26/15
If you want a professional installation done well while taking great care to protect the rest of the property from any incidental damage during installation, then this is your guy. Total Air & Heat did my installation 15 years ago and I have no problem giving them high marks. They do what they say they will do and they do it well.
07/18/15
Always top-of-the-line service. Same day appointments. Derek is a great tech.
07/07/15
Derek has been our preferred service pro from this company for maintenance and repairs. Professional and thorough. Thanks Derek!
05/20/15
Robert A. was professional AND polite.....a rare combination. Also fair in his assessment of our problem and set up an appointment to further assist us. I have used Total Air and Heat for several years and because of Robert A., I will continue to use this company.
05/15/15
I have been a customer of Total Air & Heat Company for over 20 years. I always get good service. Dereck D is my A/C Tech. I trust him completely. He always does a good job. He is trustworth & honest. He is a very nice man. I would recommend the company and Dereck highly.
05/06/15
I am a first time user of this company and I am amazed at their level of service. They are so different from my previous company. It was very refreshing and I would recommend Derek and Total Air & Heat Company without question to even the most discriminating (I am one) of customers!!!
Robert was very efficient & knowledgeable. He had a great attitude & was patient with my many questions. I will be requesting him for all of my future AC needs.
I have been a Total Air & Heat Company customer for several years and, because of their expertise, have maintained my Service Agreement for the last three years. Each of their Service Pros has been outstanding and I was really impressed with Derek during my last visit. We discussed every detail of the inspection as he checked all of the critical components of our Trane Air Conditioning System in preparation for the hot summer ahead. I would recommend this company to anyone who is concerned about receiving great service and who is interested in getting the most use out of their Air & Heat system.
03/20/15
Workers were great. Had my new heating system installed in one day!
Terry W. with Total Air and Heat did a superior job in installing our new HVAC system. The installation was quick, high quality, and everything was left clean and orderly. Thanks Terry!
03/19/15
Very polite & neat. Very careful of the walls & pictures that were hanging right under the stairs to the attic.
Professional, polite and clean about doing the work all of which customers should expect. Colin went out of his way to answer our questions and we are very happy to have Total as a company we can trust.
Total Air and Heat is an outstanding organization staffed by a team of committed professionals. Derek was another classic example of professional service technicians who have responded to our service needs over the years and he upheld the rigorous high standards that the leaders of the outfit have established. As a business owner myself, I value the effort that everyone in the company puts forth to deliver excellent customer service. Five stars!
02/27/15
Arturo and the Total Air and Heat were very professional during the installation of our new furnace. Arturo and team arrived at our house on time. Before starting they introduced all the team members. They laid tarps down to minimize the mess. They did a first class installation job. They explained how to operate the new thermostat. When the job was complete they did a good job of cleaning up the any debris that resulted from the work. I would highly recommend Total Air and Heat to friends and family. Thanks.
