Not a happy customer! We have two dogs who have stayed a couple of times at Pet Paradise in Plano and they seem uncomfortable to stay when we drop them off. They love The Bark but we thought we would try out Pet Paradise because it's closer. Our dogs have not been ready when we come to pick them up and this time they were still wet from their baths that we purchased for them and they smelled so bad. The business owner could not find their leashes. We had to take different leashes until when almost home he called and said, "Come get your leashes!" They had finally found our leashes but here was NO apology. What business owner treats customers like that when it's the business' fault?!? To top everything off, one of our dogs came back very, very sick. Had no calls from PP that he was sick. I really doubt it all started when we picked him up. Looks like in addition to a high boarding charge, we now have a vet bill!!