I love the classic coffee shop atmosphere of this place. The deserts there are all homemade (as for as I know) and delicious. I also really like how a lot of their drinks are handmade when you order. I don't really care if it takes an extra minute or so cause it's always fresh. I don't really know why some people say they have bad customer service, I think most the people there are nice. All in all, this is one of my favorite places to sit with a drink/snack and relax with my friends.