Good quality work rarely if ever comes cheap. Their labor rate is in line with most other shops and substantially cheaper than the national chains, i.e. NTB $105.00 per hour PEP Boys $99.00 per hour,not to mention their techs care about your vehicle as if it were their own, and are ASE Master certified! That is a certification which few other possess! Given that several local government, and federal agencies, as well as non profits (read, churches, mother house's/convents) use this facility as their primary repair location I will take your review for what it is worth. An anonymous review of any business is worth what? For all we know you may very well own a competing business down the street...