The worse service I have ever had in my life. They keep changing the delivery schedule without any notice, I'm tired of keep calling them ask why my furnitures are still not be delivered. The customer service is the worse, talking like they don't need the customer. I purchased from them a lot, and almost every single product has defective manufacture and I have to call for exchange and keep waiting again, and they change schedule again. It happened 3 times already. I'm not purchase furniture for myself but for my aunt too, and she had trouble about delivery too. I'll never leave bad review if I didn't get in trouble so many times like this. I was nice to them but they pissed me off. It drives me crazy.
Really really really disappointed. Never ever come back.

Delivery men tore the sofa and didn't set up sectional

I called and emailed store with no results. .

BEWARE OF AMERICAN FURNITURE! !!!

We purchased a leather sectional sofa with a warranty that is useless. The sofa was sold as leather and it is not real leather, it is peeling and the store in Pinellas Park FL will not do anything but return the money for the warranty! The 7 year warranty states that if the furniture is damaged, you will receive a merchandise credit equal to the original purchase price of the stained or DAMAGED furniture! The sectional was purchased 7/28/11. Don't deal with these people as they are not forthright in my opinion!

I was very disappointed with the treatment I received from this store. Purchased a dining room table and chairs and the table top had problems. Someone came out took pictures and no one called me back. I called the store and asked to speak to a Manager and the staff said a Manager would call me back. The Manager of the store never called back. The salesman called and said there was nothing they could do about the table. Overall I would rate the customer experience unsatisfactory.