great food gotta eat here if you're in the area

This place has good service and good food but this last experience just made me stop eating there. This place has roaches, and it was in my food! How gross

Way too long for delivery (1 hr 45 min), received wrong pizza, store apologized when notified, but could only offer an "exchange" of pizzas same night (which would entail additional 45-60 minute wait). Would have expected maybe small discount for future or some other token of trying to satisfy customer. Paid for pizza with topping, received pizza with none - in the least could have offered to refund what was overpaid.