January 24, 2021. My wife, at her mom's calls me at 11 p.m. The water heater's leaking. "There's a cutoff valve on the cold water line my love."

"I can't reach it."

Twenty minutes later, I'm there, turning off the water. We spread towels across the wet zone, I connect a drain hose running to the street and we head to sleep.

It is 1 p.m. January 25, 2021. Looking for plumbers I found woman-owned Robun's on Yelp*. 54 ratings, 4.5 stars, one mile away. I phone them at 8 am. Someone will be to the house by 10.

22 year old water heater with code upgrades done by 12:15.