Poor customer service. Rude workers. And if you purchase online you are not guaranteed a seat.

I called three times to find out the arrival time for a bus coming from Tucson (to Phoenix) and the phone range approximately 15 times only to be told the party I wanted to reach was not available. Very frustrating. There was no way to find out what time to pick up a passenger and no alternative number to call.

I have a friend that did not arive on the bus she was supposed to be on. She had text me when she left the station in Denver. Her daughter saw her off. I was told they do not track whether or not passengers return to the bus at a stop. After a long process, 4 hours later, and talking with police in 3 states, the officer in Phoenix was able to find out that her original bus missed its connecting bus. I was told that they could not give that information out. It would have saved a lot of trouble for a lot of people if they had just said they had to wait for another bus.

cost to much

i paid for 6 seats and ended up with 5 seats only i had to carry my son in order to get a seat for him, another passenger had to stand untill the next stop where passengers got off.

they lost my favorite luggedge and all the stuff in the bags meant alot to me!!! but if they find my luggedges they totally ROCK!!!!!!!!!