Thank you for your feedback on 8/16/2016. We’re sorry to hear that your visit to our office didn’t meet your expectation - we strive to provide the best care to all of our patients. We like to examine the surgery site to be sure it is healing properly without infection. We also like to discuss the pathology reports with patients so they know their diagnosis and the extent of their disease and treatment options. All fees are set by Medicare and the insurance companies, and for years we have had limited control over the prices.

We would like to connect you with Margo, our Director of Quality Assurance at Soderstrom Skin Institute, to talk more about your experience and concerns. Her phone number is 309-690-6026. Thank you again for your feedback.

- Dr. Carl W. Soderstrom

The bill for 1st office visit ran $655. They want me to go back in, in 2 weeks, to get test results. They won't release results over phone. Sorry, can't afford to go back! Also, they were supposed to fill my Rx on that Friday. They forgot. It didn't get filled til Monday afternoon when I called to ask. So my condition continued to get worse during those 4 days because of a mistake on their end?! No thank you!