I never write reviews, but felt inclined due to the horrible experience I had at this practice. I used to go to Dr. Jeanne Grove when she ran the practice, and while I love her, I've never been treated by a doctor's office so poorly in my life. I had my first baby at an out-of-state OB, but have recently returned as I'm pregnant with my second.

In general, the entire staff at this practice has been rude, condescending, and unresponsive. Every time I spoke to a nurse, I was told different things. While they do have a nurse-voice message system, there were MANY times when my questions or concerns (related to a previous miscarriage) were unanswered. In particular, I was waiting for blood work to come back on a Friday to confirm a miscarriage and I didn't receive a phone call until the following Monday). I rarely spoke to a doctor, and when I did was made to feel stupid or as if I was asking the wrong questions. When having my ultrasound for my current pregnancy, the stenographer was extremely rude and condescending. She tried to tell me that I wasn't as far along as I thought (off by over a week), despite the fact that I told her 1) I know my body, and I know when I ovulated 2) it wouldn't be physically possible for me to conceive when she said I did and 3)I was taking my body temperature and ovulation tests so I have it down to the DAY.

To top off this horrible 2-month experience, when a doctor finally did call me back, she left a detailed voice message on the wrong phone number providing details about my medical history. Luckily, it was my sisters phone number she mis-dialed. HIPPA violation? What professional doctor leaves details about a person's medical history on an un-named voice message?

Although I used this practice all through high school and college, I am changing doctor's immediately. From receptionists to nurses, everyone I dealt with talked down to me. I find it hard to understand how a practice can operate this way when we are PAYING YOU for a service. How can blood work and ultra sound results take 7- 10 business days to return? Unless I hounded them for blood test results etc., they never contacted me. You should never have to hunt down your doctor and you should never be made to feel inferior by their staff. I've had many OBGYN's in the past, and I'm appalled at how these people treat their patients.

I went to Penfield OB/GYN for a good 3 years. Everything started out nicely and the staff was informative and kind. Recently I went to the OB to clear up a yeast infection (tmi I know), and the doctor I had kept trying to tell me I had BV. I literally argued with him telling him I have no symptoms of BV and it's just nasty yeast issue but he didn't listen and put me on a prescription for BV. Needless to say, two days later they called to tell me my test came back as just a yeast infection. So glad I took medicine I didn't need! And most recently, the people who have been answering the phones were extremely rude, and the wait in the waiting room is usually only about a 10 minute wait but recently has been almost half an hour!

If you are looking for a good doctor and this is a place close to you, see Dr. Chaya Diskind - I had no problems with her and she is very sweet and treats you kindly, and is the only reason I'm not giving this practice 1 star!!!!

(unfortunately no matter how much I like her, the rudeness from other coworkers is just unacceptable to me). I'll be moving to a different office.

I would not recommend this practice. I experienced a long wait before being show to the exam room. The exam room was not air conditioned (this was an exceptionally hot day), and unfortunately I had Dr. Dass. Whom I found very difficult to communicate with and she did not thoroughly read my chart. I found her harsh and very rough through the exam process.