They severely damaged a cocktail dress that I brought to them for cleaning. The owner feels no responsibility for items left at the cleaner that are damaged during the cleaning process.



The dress and other items were dropped off on May 22nd, upon pick up the next day I was just told the dress was not ready and would be ready the next day, then the following day I was told the chained collar came off and they would fix it and have it ready on Friday. When I came to pick up the dress again, I looked at the fix and it looked like something a beginning sewing class student would do. I was informed the owner would contact me, but I did not receive any call.



Today I was told by the clerk (whom is very nice) "the owner didn't call you because he didn't want anything to do with you and your business. He said he is not responsible for fixing your damaged dress, it is on the back of the receipt. Since it is a manufacturers defect."



I informed her that they cleaned the dress before and it was fine and all of the sudden it is a manufacturers defect. She then said she was suppose to have made me sign a release for the dress but forgot and the owner didn't care what I did.



All I ever wanted was for the owner to take responsibility and fix my dress correctly. I was not asking for anything monetary wise.



This business does not feel they have a responsibility to their customers and I would ask that you think twice before taking any high priced item to this facility.