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Come Correct Customs

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Automobile Customizing, Automobile Body Repairing & Painting

6630 Bailey Rd, Pearland, TX 77584

832-637-7302

CLOSED NOW: 
Today: 10:00 am - 6:30 pm

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2 Reviews
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C
Charles K.

12/30/19

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Audio Engineers is a company that I would not recommend to anyone!
Here is the whole story be sure to read to the end.

I went by to get an estimate to get an Android radio head unit (that I purchased from Amazon) installed in my SRT-10. I explained that there were factory amps that were tricky to get to work. Jay told me that their labor rate was $99.95 an hour and it would take about 3 hours to install. I asked how much, and he said $300 and we agreed to that price. I set an appointment to come back Friday and get it installed.

I came back at the time I made my appointment to let them install the radio. He put the radio in with the kit that came with the radio and everything worked except the amp and speakers. Jay informed me that they need to order a harness to make the factory speakers and amps work. He asked me if I wanted him to put the old radio back in, I told him just leave the new one in an I could play with it and get use to the new functions. I asked him what I owed him, and Jay told me not to worry about it I could pay him when I brought it back and he was finished. I didn’t feel right not paying him anything for the work he performed. We agreed that I would pay $50 for the harness he ordered and $100 for labor. I asked him if it would be $200 when I brought it back to get finished. He agreed that it would be and told me not to worry about it we got you covered.

I brought the truck back the next Friday (at the scheduled appointment time) with a wiring harness that I bought from advice I found on the SRT-10 forums just in case the harness he bought didn’t work. My wife picked me up for lunch. I even brought Jay and his helper lunch back. He tried the harness I bought, and it didn’t work. He also said that the harness he bought didn’t fit. I showed him that there was another amp behind the glovebox. He said he would have to take apart the dash to get to it. I asked Jay if we were still good on the price and he told me don’t worry we got you covered. My wife came and picked me up and I left. I called back later that day and he said they had the dash tore apart but had to work on another vehicle and he would call me back later. He never called me back and when I tried to call back, they were closed. I left a massage for him to call me.

I called back Monday and Kaci (Jay’s wife) answered the phone and I asked to talk to Jay, talked with Jay about where he was at finishing my truck. He told me that he had to finish another vehicle first before he could get back to work on my truck and his helper had to take a test before he came in. I called back later, and Jay informed me that his helper did not make it in. Jay also told me that they would be open Christmas Eve in the morning (after he said they would be closed) but had to leave after lunch to go do Christmas at his in-laws and could not miss it. Jay also told me not to worry they would not charge me overtime. I asked him again if we were still good, and again he told me not to worry we got you taken care of.

I called him back Tuesday before lunch and he said that him and his helper were there and that he should know something by 2. We (me and my wife) went up there and he was working on the truck he had the wiring harness that he purchased installed, but the radio was not connected to it and the dash was still taken apart. He informed me that he would not be able to finish it today. He mentioned about working on Christmas and I told him not to because everyone needs to be off to celebrate Christmas that it was Jesus’ birthday.

I called the early Thursday morning and left a message for them to call me. I called back later, and Kaci answered the phone and I asked to talk to Jay. He said that he should be finished with the truck today. I called back later in the day and he told me that they were working on it and he would call me when he was finished. Jay called

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anonymous

12/08/13

Simply put they are the best

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DETAILS
Hours
Regular Hours
MonClosed
Tue - Sat:
SunClosed
Categories
Automobile Customizing, Automobile Body Repairing & Painting
Payment Options
Associations
MECP certified installers
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Data provided by one or more of the following: Thryv, Data Axle, Yext.