very nice and fully equipped facility in Upland California . professional staff and technicians who can fix and repair any kind of cameras, camcorders, digital equipments and many other, full service camera store which has new and renewed equipments, which i highly recommend to everyone.

I've brought in many different types of equipment over the years from cameras, camcorders to telescopes, and have received nothing but quick, friendly and quality service.

I had a camera and lens that needed service and dropped both off to ICR in Pasadena. A month later I picked both up, and that's when ICR told me they did not have the "faulty" parts they said they had to take out and replace (and which they charged me for), because they had "disposed" of them. Since they claimed they ordered all new parts directly from the manufacturer, I called Canon USA's parts depot, who had ICR on file but no record of any parts ordered during the time my camera and lens were in for repair. I asked ICR's owner, Mike Berberian, for proof in the form of a packing slip that they actually ordered new parts as he claimed they did. He refused, saying that packing slips were "company information" that "could not be disclosed." In the end, I am convinced that I was charged fraudulently for parts that were never ordered and service that was never performed on my camera and lens.

Our 16 month old higher-end Sony MiniDV cam was in and out for repair four times between 12/06 and 3/07 because technician insisted reinsert cassette error was due to our using dirty (we didn't and error wasn't consistent with that) tape rather than learn (even by Googling!) and easily fix well-known (in Sony) supply reel fault (C:31:23). Rather than return it a fifth wasted time for more arguing with techie at owner's warm invitation(!), we have complained with Better Business Bureau (they are members and have a previously unblemished record!) and sent camera back to Sony.