I bought a 2017 Honda Civic from these guys and I couldn't be happier. The entire process was painless and Brandon & Mo H. (internet sales) were great to worth with. I had been on the hunt for a new car for one of my sons as a college graduation gift for 2mo's. I wasn't looking at Hondas initially but, after some horrible experiences with other car dealers, I decided it was time to look at Honda. I leveraged my CostCo membership and they put me in contact with HoP. They had the car I wanted with all the features required and they had a price I couldn't believe. I even called back the other dealers I worked with prior to see if they could match or do better. No one could. Thanks for helping me get my son the car he wanted HoP. I'll definitely refer my friends and family.

Till now my experience has been good with them. They gave me a free oil change since I bought the car from there. Their services are a little expensive but they use genuine honda parts I suppose.

They should have a banner saying "CAN'T DO IT RIGHT THE FIST TIME".....Replaced my engine under extended Honda warranty (due to crack in the engine block). The day after I picked up the vehicle, it stalled on the freeway when I tried to accelerate to pass a big rig. I was barely able to get the vehicle back to the shoulder before I was rear-ended. Went to dealer and they had to clean moisture from plugs(?) and "re-learned CKP". A couple of months later, noticed an oil leak and the RPM dropping to 500 at idle when AC was on. Went back, and they re-programmed the vehicle and replaced a plate in the back of the engine that according to the parts department gets bent when removed due to the silicon sealant. Dealer had re-used the old part and tried to re-seal with more silicon that obviously did not work.

Picked up the vehicle with same idle problem... When it got really hot in CA, the idle problem got worse and on three occasions the engine actually shut down.

In the mean time, the oil leak came back.

In conclusion, after SIX (documented) trips to this dealer, they were unable to correct the idle issue, blamed the oil leak first on power steering and after I pointed out the different colors of oil, they blamed it on aftermarket oil filter (even though the leak is behind the engine half way to the top and the filter is at the bottom front); blamed the idle on "picking up the vehicle prematurely" (even though I have a voice mail from them stating vehicle is ready for pick up). Also, they falsified documentation in an attempt to play down the situation.

The service manager who admits has no technical knowledge of vehicles, verified idle issue and admitted vehicle can not be considered safe and offered to call Honda for assistance.

I also had my belt tensioner bolt break which caused loss of power steering and almost went over the cliff. Service manager's answer: "has nothing to do with our work". To me, it looks as it was over tightened and it snapped under pressure. More to come on this issue.

During all of my visits I never heard anyone apologize for all the problems I have been having due to their workmanship. This is just sad...

If you want to buy/lease a car without much headaches, Honda of Pasadena is the place to go. I leased a 2014 Honda Civic LX a week ago and it was a very satisfying experience. They will not play games with you and will be honest upfront about the numbers and will not waste your time. They are patient and not pushy with their sales. Remember to talk to Juanito Enrera as he will guide you through the test-drive and sales process professionally. I have been to other dealerships like Goudy Honda and Nelson Honda (one of the worst dealership experience I had), and their customer service is nowhere near as good as Honda of Pasadena. I am usually very wary of dealerships and their deceitful sales tactics, but dealing with Juanito and Honda of Pasadena was stress-free. I was actually considering getting the Toyota Corolla. However they did not have any lease specials, and their customer services were crap. So, I ended up at Honda of Pasadena through a referral, and I am glad about it.

I take my car to Honda of Pasadena because they are great. I am greeted by name. My car is 10 yrs old buts runs almost like new thanks to the care in the service department.

My family is a long time user of this dealership in terms of service. And they are great at this. However, when it comes to buying new cars they can be a bit snobby compared to other Honda dealers because they are in Pasadena. It seemed that they figured because of all the rich people in the area they did not need my business nor were they willing to haggle at all about the price.



I ended up going to another Honda dealer and got the deal I wanted and had a very, very pleasant experience in the process.