I ordered a pair of shoes at another Aersoles store and received them via mail (free shipping!) only to have the shoes not fit as well as they did whien I first tried them on. I came to this location to get a larger size or exchange them for another style, but neither option was possible. The manager of the store was quite helpful - she even tried stretching the shoes to no avail. She issued me a credit for the full purchase price, and was quite pleasant and professional. All in all a great store I'm sure to return to for future purchases.