Issue 1: When the company showed up to deliver the unit to my home, they had the wrong unit. We then needed to wait for them to go back and deliver the unit we purchased.



Issue 2: Upon arriving at our home their company moved an armoire from my daughters room to our basement and then proceeded to move the furniture upstairs. When the moved the armoire to the basement they broke the door to our sump pump and we are currently waiting for the bill from our contractor. During the delivery of the unit up the stairs they damaged our wall. We have not contacted our painter yet for the repair, but the wall will need to be painted.



Issue 3: We asked Bellini’s employee’s to take back the dresser as it was the wrong “white”. My wife was not told there was a second white option and being it was 6 years since our last purchase, they could have informed us of the options. During this process they refused to move the armoire back to my daughters room and promised my wife they would return later in the day. When they did not return I called the store and was treated rudely and no assistance was provided. I incurred a $75 expense to have the unit moved back up. $50 for the moving and $25.00 tip.



Issue 4: I asked Bellini to please have the owner call me as I was livid by the way we were treated as returning customers. To this date I have sent 2 emails without a reply, phone calls have not been returned, and my credit card has not be credited a penny. When I called to ask why my card has not been refunded I was told only the owner can refund the card and the card has to be present. when I asked I i could come in for the refund I was told by Leela she did not know when she would see the owner . That he “comes and goes”. I was also told she has not seen him since Thursday. As I write this it is Monday evening…All I have to show for their poorly run business is bills.

The furniture looks beautiful, just got our daughters big girl bed and she loves it . Everyone we dealt with was very friendly. We will be back

I have never rated a retailer online before but felt that I had to warn other young parents looking for baby furniture. For 25 years my family has bought baby/children furniture from Bellini in Paramus. The quality of the furniture  and sercive has been amazing until recently when a glider purchased caused several accidents. A Dutalier glider purchased for $978 causes you to fall when you lean forward. I have fallen with my newborn son in my arms. After spending more than 5,000 on furniture, I couldn t even get an answer from Eric their store manager. After signing our purchase order with a smile, his customer service went out the window. He forwarded our concern to Dutalier and copied and pasted a warning on the label not to lean forward as if we are completely  incompetent. He never called me back, never offered an alternative etc. I found all pieces at buy buy baby after further research and had I purchased from them, they would have exchanged. Shame on me and shame on Bellini. A great household name, gone terribly bad due to terrible management. We will make sure that all of our friends know of our experience at Bellini and with Eric. 25 years and 7 bedrooms of furniture purchased here to have absolutely no respect for their customers. Not what you expect after so many years of business. What a shame....



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