I was a customer of your PH store about 2 weeks ago. I would like to say both my husband and I got quotes for $109.99 screen and batt port rep for half off for $44.99. My husband had them write the quote on a business card. I went to the store with the biz card quote. I was told at that point that both quotes given to us were incorrect and they would not honor it. I needed my phone fixed badly. They called me 3 hours later and told me my phone was good and was currently at 80% charge. I was elated even though the price was higher than I was quoted. My husband went and picked up the phone and they assured him they tested it and all was good to go. When I got the phone it was dead but I just assumed they had left it on all night after fixing it. A week and a half later I put the phone on the charger before I went to sleep and I woke up the next morning and it was still dead. That day my husband brought the phone back to store. They called him a couple hours later and told him the phone was good to go. He went to go pick it up At that point he was informed that there was a problem with the motherboard. My husband then asked why he was told on the phone that it was fixed and ready for pick-up. He didn’t get a straight answer. They informed him they would refund him for the battery charge and screen but they would need to put the broken screen back on or they could not refund for the screen. I have two questions in this. 1) how do they still have my old cracked screen from 2 months ago hanging around the store? 2) wouldn’t you think that after all the inconveniences this store has put us through they could have refunded everything and let us keep the screen?I have always done my business with the Idoctor in tampa. Unfortunately I am constantly cracking the screen of my iphone or ipad. I chose to give UbreakIfix a shot because it was closer to my house. I will NEVER recommend this store.I am convinced this mother board problem was created at the store.

The staff was extremely helpful and patient with me, a non technical person. I will use this business in the future and recommend this service to others