You will not meet nicer people that will do more to please and satisfy customers anywhere in Kansas City they have top-notch jewelry high quality engagement rings wedding rings any type of a gift that you might need for male or female this place is amazing off-the-charts awesome

I don't usually do these reviews, but I was so impressed with this place that I had to say something. I have never been to a jewelry store where they were so knowledgeable, passionate and dedicated to providing their customers with the absolute best product and customer service. If you're looking for a high quality, one-of-a-kind piece of jewelry like I was, I highly recommend you at least step foot into this jewelry store. I did and my wife will be forever grateful. : )

This is in response to a posting on 04/08/2008.



I appreciate this venue and the great service it offers to potential Clients, however I am equally concerned about comments and statements with no merit which can prove damaging to one's reputation. As this person indicated, a price was agreed on for a Diamond and custom made ring. However; they had no means to place a deposit on that day. It was agreed, we would create a model through a CAD/CAM process and they would deliver the deposit the following day. Instead of a deposit we were informed she would only pay a smaller amount and if we were not open to renegotiate to their price she would take our model (they still had not paid for the model) and go to a friend in New York to have the ring built. We informed her we were not in a position to renegotiate the price, and this is not how we conduct our business. Since a deposit was not placed on the project or Diamond, we concluded the deal was void. We did sell our Diamond to another appreciative party. We did inform her it would be in her best interest to locate another jeweler to work with. In good faith, we incurred 4 hours of CAD design time for this client without a deposit. I found it disheartening when she implied she would basically steal our design and go to another jeweler after the original agreement. Our intentions were never to offend them. However, there is a need for mutual respect in any transaction.

Just because I offered a price that they couldnt honor,they didnt want to do business with me and my fiancee and top it all off,the owner called and told me she sold my diamond to someone else.I was shocked and devastated as that was my favaurite diamond and she didnt even call and ask me if I still want it or not,but just sold it!!Neither did she try to offer her best price and I could have pulled all strings to find that money and buy my ring there,she didnt even offer me anything!!I will never ever do business with them,where they dont consider working with your budget at all but try to throw you away just because your spending $3000 and not $10000 on a ring.Or even,didnt try to work close to your budget.They are not worth at all.There are tones of jewelry stores and they only been open for 10 years. If they dont know how to appreciate customers,I dont believe they can stay in business very long

Just to let everyone know about my experiance with Karen Cullinane owner of House of Diamond.Her service started out to be nice till it came to a point we started negotiating on the price of my fiancee's ring and my ring. My fiance offerred her a price and she agreed. When I went to see the ring again, I offered her my price and told her please see what you can do on the price,if you cant then we will figure something out meaning will make it work some how and try find money to meet her price. Instead,she calls us 2 days later told us she doesnt want to do business with us and sold our diamond that we picked out the best of all to someone else!!!!!! She said she called us one time and couldnt get through,fact was my fiancee went to see her but she is not at work and the next day she sold our diamond!! I will never ever deal with them again as they dont appreciate customers. They dont try to work with you to meet your budget. I am in sales and I do all I can to make my customer happy even if I lose money as I am truly hungry for thier business. But they didnt want to go the extra mile,therefore they lost a good customer.