I have purchased several items over the years from Audio/Video Concepts. Shawn is very friendly and knows everything about all of the products they sell. Love that he takes the time follow up with his clients! It pays to shop in our small town Ottawa! Best customer service ever!

Rudest people I have ever met. I came in to get something installed, they said it would take an hour an it took two. When I asked them how much longer it would be their reply was "when we're done".. I have never been spoken to like that in my life. They will never see my business again.

Rudest people I have ever met. I came in to get something installed, they said it would take an hour an it took two. When I asked them how much longer it would be their reply was "when we're done".. I have never been spoken to like that in my life. They will never see my business again.