Shock and disappointed. Never thought that a country wide company would have personnel that has direct contact with customers are not given proper CSR training can treat paying clients disrespectfully borderline racially is not what I expected from Petsmart. I called the grooming Dpt. as we have for the last 6 years Mrs. Cassandra Crowell was not what I have always gotten from an employee that directly impacts the reputation of PETSMART. I called 7:54 am she answered could not find either my pet or our names after 5 minutes trying she hung up on us. Called 8:00 am she answered and without even apologizing she says ok I found you so she says we dont have your rabies shots I replied we have given proof the last 2 times we were there. Well she rudely says no shots no apts. So I said I would look for the shot records from our vet and will bring them She replies in a demeaning way OK you can come any time I told her Will be there in 30 minutes I probably hung up 8:02 with her