My initial contact with this center was on the phone. HORRIBLE! Prior to saying hello, the lady who answered was yelling to somebody in the background when she picked up the phone. Then, her whole demenior was just "ghetto". If this is what you are presenting as a representation of your company, I say no thanks! Imagine what must go on behind closed doors. Thats a scary thought. To top it off, she called herself the office manager. Ha! Ha! Ha! What a joke. She needs to manage that funky attidute before she think she can manage an office.