We took our long haired golden retriever to be groomed with written instructions to only bathe and not to cut- we returned to find the dog shaved!. When confronted about the mistake, they were rude and confrontational.

On or about 12/20/06, puppy had been at shop since approx 9am morning. approx 6pm rec'd call that my puppy, Langston Hughes (LH) was too young to be groomed. Informed them he had been groomed before. Informed that I would be there to pick up LH. No one in front of shop when I arrived. Entering back of shop witnessed Holly-owner w/one hand around LH's neck shaking him and yelling in his face. As I snatched my dog from her she stated that he had bit her assistant. Assistand came out and informed me that there would be no charge since LH was so difficult- displayed hand which had no bite mark. Upon closer examination of pup at home, there were five nicks that had drawn blood, testicles were bruised. Obvious that owner and staff were over worked and stressed from a long day. Even if dog had bit assistant, there was no need to choke, bruise, and other wise physically/verbally abuse him especially knowing that I was on my way to pick him up. I will never leave my dogs with a groomer again.