I just dropped my mom off there & if I didn't have to work these next couple days I would have just taken her myself I don't usually say much nor write reviews but this shows you how bad my mom was treated. We got her a ticket & yesterday we asked if she could bring her cat she was told that she could, then we get down there this morning first they tell my mom no garbage bags in a snotty way which wasn't a big deal to me then they heard her cat meowing & asked "is that a cat?" My mom said "yeah it's okay if I bring him right?" She replied "uh you can't take him on there." My mom said " I was told yesterday I could." The lady " well your gonna have to ask the driver I don't know if he is or not!" Kinda yelling at her I told my mom " well if he says no then I'll bring him down to you on my day off." The lady " yeah cause I don't care if he is your emotional support animal or not he isn't allowed on the bus so ask him and see if he lets you." So my mom and I go out to the bus to see if he would let her and the bus driver seen it was a cat he didn't care he just put him on which I really appreciated and he was getting ready to pull off and this is where I got REALLY mad the lady comes outside in front of everyone and says to the bus driver " I just want you to know I NEVER told her she could bring her cat!!!" The bus driver " it's okay I told her it was fine no big deal he is in a carrier." And after that he pulled off so I am the type of person who would never let someone disrespect my mom because she is really sweet and I know she was on that bus upset I went back in that building and I told that lady "you know you are very RUDE my mom was really nice to you and you treat her like that do you know she just got out of the hospital and all she wants is to be home I can't believe how you guys treat people and I just walked out." And I'm not mad that they told my mom that she couldn't take her cat I was mad at how she told my mom for that reason I will NEVER greyhound again. I do want to thank the bus driver though he was really nice for doing that!!

I have both shipped and received packages at the Greyhound express in Omaha and the folks that work there are very friendly and have been very helpful each and every time I have called or met them in person at the station. I travel 30 miles one way to drop off items to ship or pick them up and they always make it worth the trip.