This company was contracted by Sunlighten Sauna to repair our sauna under warranty. We were told by Sunlighten to expect a call from an electrician. When the call did not come, we called him. The company set up an appointment, then called back and asked if we would pay at the time of service and allow Sunlighten to reimburse. I called Sunlighten and was told the order they sent was for up to $200, but the bill really shouldn't exceed $150 because it was a simple repair. We had 3 people in the room at the time of repair when the technician showed up at 10 am. It was surprising when the technician was clueless on how to do the simple repair and we had to contact Sunlighten for this expert to obtain instruction. He had to leave an go buy a part, but finally at 12:48 we overheard him call and report "4 hours". All of us looked at the clock. We asked what we owed, but was told his supervisor would call the next day...he did and surprised us with a charge over $500.