i use to work there in house keeping i love that but when u had boss tell u one thing and find she been lieing to all long, i love the poeple there that i clean their rms, i would like to come to work there again ys their where up an downs ther but it ok ys i would have my family stay there live. my name is agnus "sue" m .

Having worked at Pinnacle Ridge for almost a year, I feel that I have a good perspective to review this nursing home. Staff are chosen that are caring and hard working. Those that do not show compassion are not around long as they do not measure up to the high standard of care. Management even works the weekends and is seen. Another nice thing is that the building is almost finished with a remodel and is going to be beautiful. Residents have lots of activities to choose from each day. You can never make everyone happy, but from what I see when I am working... they sure are trying. People come for therapy and are able to go back home when they improved. The administrator cares about his residents and his staff. I am giving a 5 star rating as it is very different than even 7 months ago. People care and that is important in my book.

This facility is very unorganized. The residents don't have a say. They don't take good care of the residents. It takes over 20 minutes for the call lights to be answered. They talk very negative to the residents and they don't follow through with complaints. There are many confrontations between the residents i.e yelling and cursing. The place stinks when you walk by the nurses station all you can smell is urine. Customer service is horrible. If you call after 5 p.m. for someone they don't answer the phones and they're very rude when they do answer. They have a high turnover rate especially with nursing. They're always short in housekeeping. The staff sits around the nurses station and ignore the residents needs. If they ask for something they tell them to wait. The D.O.N is very rude and not knowledgeable of her job she stays in her office. People don't stay very long after they're admitted because the lack of good care. Don't let the nice lobby fool you.