I wish I could give this company zero stars! A complaint has now been filed with the Better Business Bureau about their False/ Misleading Advertising practices. This company offers services with a Personal Trainer and alleges that an individual be permitted to cancel future sessions and receive a refund of the 5 paid sessions. The company indicates that you can cancel your future sessions if done within the first 5 days. In addition to the first 5 day window, the company alleges that if you are not fully satisfied after completing the 5 paid sessions in 30 days that you will receive a full refund. They promote a "Money Back Guarantee - No Questions Asked". Unfortunately, this is not the case. Upon completion of the first paid session, an attempt with the front desk was immediately made (same day) to cancel the session. The staff at the Frazee Road location purposely mislead, misdirected, and failed to follow up to cancel this contract until after the five day period was met. The store manager now alleges that there is no entitlement to a refund, and that the only solution he is willing and able to accommodate is to offer two additional sessions with a different trainer. The store manager also attempted to use bullying and intimidating tactics to say "You can have this offer or lose all of your money and have nothing at all!" Attempts were made to cancel these personal training sessions through 24 Hr Corporate Member Services, and they allege that they have no control or ability to provide refunds as this is "in club revenue", and this must be resolved at the club level. Unfortunately, it is 24 Hr Corporate who promotes these services on their website and promises a money back guarantee, so they should be able to assist in resolving these matters. After days and hours of attempting to speak with numerous individuals, this has now been escalated to a District Manager from whom we are awaiting a response. Do NOT pay for personal trainer services. They are subpar, and very costly ($56 each on promotion and $70 each without promotion). We expect this company to be held accountable to their contract and guarantee, and provide a refund. Additionally, due to the settlement recently reached in November 2017, 24 Hr Fitness is barred from making false representations or engaging in any unfair business practices. While the lawsuit and settlement reached was regarding a different marketing practice, this organization continues to make false representations about different areas. Ideally, they would be prevented from doing so in the future. Additionally, it would be helpful to warn other consumers about their deceitful practices, and terrible customer service in resolving these types of situations.