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Sushi Ai

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Sushi Bars, Asian Restaurants, Japanese Restaurants

2981 Highway K, O Fallon, MO 63368

636-272-8877

CLOSED NOW: 
Today: 10:30 am - 11:00 pm

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REVIEW SUMMARY

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1
1 Reviews
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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
N
Nick B.

06/20/17

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First my wife, had been going here several times a month for over 6 years. My 12 year old saved his money to take me out to dinner for Father's Day this past Sunday. All of a sudden I break out in hives, turn bright red, and my throat starts swelling. My wife jumps, up and starts asking if any of them had been eating melon or handling raw melons, and not washed their hands because I go into shock immediately. Our server shows my wife a tub of honey dew she was eating in between taking people their orders. My wife starts explain that I have a fatal allergy to melons, and I have to get to the hospital immediately before my throat fully swells shut. The server, and another one start laughing about it, and blowing my wife off. As we were rushing out the door to get to the hospital 4 blocks down the road the stop us, and make my 12 year old pay the $52 bill. We didn't even get halfway through our meal. I ended up spending the majority of Father's Day in the hospital. The next day I went in, and was talking with the what I thought was a manager. I explained to him what happened, how they still made my son pay as we were trying to get to the hospital, and I know have a $200 medical bill because of what happened. I explained that my concern was getting my son's money back because of their unsanitary employee we didn't even get to finish our meal, and it was wrong that we had to spend Father's Day in the emergency room. He told me they were not authorized to give refunds, and I needed to call the owner's wife so she could call, and give them authorization to do a refund. He said he was giving me the owner's wife cell phone because the owner himself doesn't speak English. I called her, and she told me she would give the employees authorization, and would call me back that evening. She never called me back so I called her again the next day. She, and this is her exact words, "I spoke with the employee, and she said she didn't touch your plate with the hand she was eating her melon with so we are not going to refund your money." . You would think owning a restaurant they would know how cross contamination works. I explained that my concern was just getting my son's money back that he worked hard for. She restated her previous statement. I explained to her I have managed restaurants for over a decade, and this is very serious, and she can be reported to the health department. She proceeded to laugh at me when I told her that. I told her that I am now going to pursue further action because this is very serious. She laughed at me more. I said "Ma'am have a nice day. I am contacting the health department, and will be looking into further actions." I immediately called the local health department, and I was informed they're sending a health inspector there for a surprise inspection, and they will be having a meeting with the owner's, and all of their employees. We had been loyal customers for years, and always referred people there. Never again!

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DETAILS
Hours
Regular Hours
Mon - Thu:
Fri - Sat:
Sun:
Categories
Sushi Bars, Asian Restaurants, Japanese Restaurants, Restaurants
Payment Options
Price Range
$$
Location
Deer Creek Crossing
AKA

Sushi Ai Ofallon

Other Information

Parking: Lot, Private

Wi-Fi: No

Bike Parking: No

Attire: Casual

Cuisines: Japanese, Asian, Sushi

Alcohol: Beer, Wine

Takes Reservations: No

Outdoor Seating: No

Price Range : Average

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Data provided by one or more of the following: Thryv, Data Axle, Yext.