As a customer I have never been treated so poorly by a business owner.



Example 1: My family and our 16 month old son were eating lunch at 2pm on Thursday. Our son was squealing with delight about eating french fries. The owner came over and said, "I don't know what you are doing to make that kid scream but stop." My husband and I laughed it off thinking he was kidding, Instead he said, "No seriously, shut him up.". Why have highchairs and offer families the option to eat there if you don't want the business?



Example 2: We ordered a to go order. Shooter's stated it would be ready in 20 minutes. I arrived at 25 minutes and waited another 15. Took the food home to discover the chicken was bright pink on the inside. I called Shooters in which they told me, "They temp. everything so it has to be cooked right and needed to see chicken." I mistakenly only brought one of the chicken back to them which they explained, "was a tendon not undercooked". I prefer not to eat pink chicken of any mean and know how too cook chicken. They didn't offer to comp my meal but rather challenge my judgement when I stated both breasts were undercooked. Poor customer service and regard to patrons wishes by owner not staff.



The many many many times my family, friends, co-workers and I have attended Shooter's the staff has been wonderful and up until recently the food as well. The management and owner/cook, "John" has been horrid and will no longer receive my business.