Bad and snotty service,



I went into the store today to check out a pump for my pool. First my wife asked the young sales guy about a pump for our intex pool, she was told in a very snotty way "we do not sell pumps for Intex pools" and when she asked why his only response was "because we don't". At this point I got off a phone call I was on and asked the same sales guy because it seemed odd a sales person would be so rude while we were looking to buy a pump. Now I asked the sales guy that we are looking for a better pump than what we have and I am than told in a snotty way " we do not sell pumps for Intex pools" so I asked why since there pumps look like they would fit since online (amazon) shows the same pumps were selling for intex pools. I asked what is the reason there pumps will not work with my pool and I was told " I do not know the reason I was just told by my owner if anyone comes in and asks for a pump for Intex pools will not work". During this exchange every time I asked why I was told well if you want it I will sell it to you in a VERY RUDE and SNOTTY way. My first thought was to just walk out but we bought there before last year and yes for our intex pool and had no issue but I stayed and asked more questions since this is a pool store and they are supposed to be the professionals. We did leave and after we left I told my wife we will NEVER go in that store again.

If you don't want my business, have a sign outside stating we are not friendly to people who own intex pools. By the way I have my pool 3 years and 3 very bad winters and the pool is still with no issues. I tried shopping at the local store but after the rude sales person I will go back to shopping online.

BOUGHTBIG ABOVE GROUND POOL, HAD A LEAK ON FIRST DAY. THEY SENT POOL SERVICE, WOULD NOT REPLACE LINER ONLY PATCHED. BRAND NEW POOL! HAD POOL SERVICE CLOSE POOL FOR SEASON, WHEN OPENED THIS YEAR, ALL AROUND LEDGES BADLY SCRATCHED UP. NO REPSONSE TO OUR LETTERS FROM THEM OR THE POOL SERVICE COMPANY. WOULD

NEVER USE THEM!

They have excellent service during and before the sale, and they are very knowledgeable about their products, but service is very poor after delivery. Particularly if you live outside of the Essex County area. Don't expect a return call when you need service, there is no follow up, and IF the service guy does show up, he shows up when he feels like it, they don't give you an ETA so you're stuck waiting all day. I spent over $11,000 on a new hot tub, and when I had a problem (under warranty so they don't make any extra money from me) it took them two weeks and two phone calls just to show up to find out what was wrong, then another two weeks and two more calls to get the parts to fix it. In short, if you live local to them, you may be ok, but if you live out past Somerset, NJ, FIND ANOTHER DEALER!

They were very helpful when I was in the process of choosing my spa. However, after the spa was paid for was when all the trouble started. I got the wrong spa and the customer service was horrific. Phone calls were never returned. I had to keep calling and nagging in order to get parts ordered and fixed that broke year to year. Stick with the bigger pool and spa companies.

So close to home it's like going food shopping. So friendly they make you feel like you've known them for years! Really a great place for pool supplies and spa equipment. Very knowledgeable people, haven't stumped them on a question yet lol