This is the worst salon I've ever been to. Here's what happened:



I go in for a haircut by Denisa, she was extremely friendly and styled my hair for a very long time. My first impression was that she did a nice job and styled it really nicely.



I go home and on closer inspection I noticed that the top layer was almost two inches shorter on one side than the other so I call right away. No one answered so I left a message. I go to pick up my son from preschool and while I was gone they left a message saying to call back and come in at 445p. I call back right away and again no one answered. I didn't leave a message but I didn't think I needed to.



So I go in a little before my appointment time and sit and wait.... and wait.. No one. Not one person greeted me or asked why I was there. I waited for twenty minutes and I even stood by the cash register area for a few of those minutes, still no one came to talk to me.



The next day I call and complain and the receptionist apologized and told me I would get my money back but I would have to speak to the owner, Helen, but Helen wasn't there so call the next day at 3pm. Well, I couldn't get back to her then because I had things going on (my son's birthday, his birthday party, and other errands).



When I did call Helen, who is the manager not the owner supposedly, she refused to give me my refund because according to company policy I needed to allow them to fix it. I told her no, I already went in to have it fixed and was very rudely ignored. Then she said it didn't count because I didn't "confirm" the appointment.However, I did try calling, no one answered, I go in, was ignored and apparently I am the one to blame because I do not know the ins-and-outs of their company policies. Ridiculous!!!!



And they still won't give me my full refund. She also accused me of just trying to get a free haircut and getting my money back was my "end game". ARE YOU KIDDING ME??



AVOID AVOID AVOID THIS PLACE AT ALL COSTS!!!