Energetic, enthusiastic and proficient is the way to describe this furnace repair man. Educational as well. I stood side by side with Richard as he a gave me an insightful look into the world of home heating repair. A feeling of comfort and confidence is what I felt. I chose the right person for the job. Knowledgeable, as well as an all around good person that is not out to gouge naive customers. This man knows the business of furnace repair and if you are in need, call Richard Osorio without hesitation. Awesome!