I called Bob's Home Service because my heat was out. They said someone could possibly come out today they would call me back in a few hours. 4 hours later I called to see the status. Same answer. At 4:30 I called and couldn't reach anyone. I called again at 4:45 and someone said maybe they will come to my house today (Friday) if not 8AM on Monday but they were not for sure they were just the 3rd party. Monday at 10:30 I received a text, not a CALL, but a text from the owner Sherry that no one in fact came to my house yet this AM and would I like a discount if they came out later. Wow! Good thing it wasn't below zero or anything!

Terrible service. It took them over a month later than originally promised to start installation of brand-new furnace and central air. I was told it would take two weeks for the installation but the installation ended up taking three months. I'm a repeat customer and was promised a discount because of all the problems that I received, but only received a 2.5% discount on my $8000 installation. I found out two months after the installation that they left a duct open in the attic so that they could have air-conditioning in the attic during the installation, nice to know that I had been paying to cool off my attic for the first four months I had the AC running. It was then that I realize that they hadn't even install the filter on the furnace. I've spoken to the owner Sherri many times, I've used them many times in the past. I started using Bobs Home Services back when Sherri's father Bob still owned the company and I never had any problems then.I voiced all of my concerns during installation with Sherry, who blamed her installers for all of the discrepancies and miscommunication, Meanwhile all of the installers would complain that it was Sherri who kept scheduling them on other jobs during the installation which at times prevented them from coming out for a week at a time. Meanwhile my new wife and I were waiting for them to finish the installation so we could move into our new home. I will never use Bobs home services again.